The Process
How We'll Work Together
Every engagement follows the same four steps — clear, collaborative, and focused on outcomes.
Submit a Request
Fill out the form for the service you need. The more detail, the better.
Discovery Call
We'll connect to align on goals, timeline, and what success looks like.
Proposal & Kickoff
I'll send a scoped proposal. Once approved, we get to work.
Delivery
You receive polished deliverables with a walkthrough and Q&A.
What I Offer
Services
Choose a service to submit a project request, or scroll down to schedule time to talk through what you need.
UX Research
Uncover what your users actually think, feel, and do — so you can build the right thing, not just the next thing.
Deliverables may include
- Discovery & generative research
- Usability testing (moderated & unmoderated)
- Surveys & diary studies
- Accessibility evaluations (WCAG)
- Personas, journey maps & insight reports
- ResearchOps infrastructure & templates
Web Development
Clean, accessible, responsive websites and landing pages built with user experience at the foundation.
Deliverables may include
- Portfolio & personal websites
- Landing pages & microsites
- Responsive & mobile-first design
- Accessibility-compliant builds (WCAG 2.1)
- HTML / CSS / Bootstrap / JavaScript
- Performance & SEO foundations
Video Editing
Polished, purposeful video content — from short-form social clips to longer professional productions.
Deliverables may include
- Interview & testimonial edits
- Social media clips & reels
- Presentation & demo videos
- Captions & accessibility overlays
- Title cards, transitions & motion graphics
- Final export in web & broadcast formats
Prefer to Talk First?
Not sure which service fits, or want to think through scope before submitting a request? Book a free 20-minute discovery call — no commitment required.
📅 Schedule a Discovery Call— or reach out directly —
kinyamcdowell@gmail.com